Customer Success Manager

Petah Tikva, IL · Cyber Security Services

Cyberint is seeking a talented, results-oriented and highly-motivated individual to join our Customer Success Team! As a Customer Success Manager (CSM), you will be responsible for building and maintaining post-sales relationships with Cyberint’s customers. You will work closely with our services, sales and product teams to ensure customer satisfaction, identify upsell opportunities and manage renewal risks.

Responsibilities

  • Serve as focal point of contact for Cyberint’s customers and be accountable for their satisfaction and the value they get from Cyberint’s products and services
  • Own customers’ renewals and upsells opportunities and manage them end-to-end
  • Lead customers’ calls, follow-ups and requests while emphasizing Cyberint’s value
  • Create great and meaningful relationships with our customers, from the on-boarding stage and throughout the customer journey that will make a true impact over Cyberint’s business and growth
  • Drive internal process improvement initiatives to support customers’ needs
  • Collect customers’ feedback and represent their voice within the organization

Requirements

  • 3+ years experience in a customer facing role
  • 2+ years experience supporting customers as a customer success manager or similar role
  • Bachelor’s Degree or higher in a related field 
  • Proven Experience in the Cybersecurity / Intelligence / WEBINT domain
  • Demonstrated success developing strong customer relationships
  • Experience working with attack teams (penetration testers, red teamers and more)
  • Excellent English speaking, reading and writing skills


Apply