Helpdesk & Dev Operations

Petah Tikva, IL · R&D

Cyberint is looking for a Helpdesk team member to join its IT team, someone with self-learning ability and problem solving skills. This position also includes R&D Support which ensures the proper flow of cyber threat intelligence from the open, deep and dark web into Cyberint’s core product.


  • Provide end-to-end IT support to the company’s employees using a support system.
  • Manage the employee’s onboarding and offboarding.
  • Manage Microsoft Active Directory domain services (servers, permissions and roles).
  • Troubleshoot and follow up on issues, see problems through to resolution.
  • Support Windows OS.
  • Managing all technical aspect of ensuring proper intelligence collection
  • Implementing, monitoring and maintaining relevant sources of intelligence, while working closely with major departments in the company (R&D Dev teams, Services and Product)
  • Improving and optimizing intelligence coverage while using the company’s assets and advanced technologies. 


  • Strong technical/computer background (knowledge of at least one of: HTML, XPATH, scripting, software development, Linux &Windows OS)
  • Availability for occasional emergency work weekends – must
  • High level of both spoken and written English – must
  • A team player who is eager to learn new methods and develop themselves and their team
  • “Can do” approach
  • Multitask with the ability to work in a dynamic environment
  • IT Service Desk orientation.
  • Technical troubleshooting skills.
  • Experience with Active Directory – Must
  • High-level English – verbal and written


  • Familiarity with Hardware components (Laptops) – Advantage
  • Experience with office 365 – Advantage
  • Experience with networking – Advantage
  • Experience using SaaS platforms – an advantage