Manila, Philippines
Customer Success Manager – Philippines
Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Manager (CSM) to cover APAC and bolster our Customer Success team. If you’re driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!
Location: Philippines
Responsibilities
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- Serve as the primary liaison for Cyberint’s clientele across the Americas, ensuring optimal satisfaction and value realization.
- Champion customers’ interests within Cyberint, influencing product direction and enhancements.
- Lead customer engagement initiatives, emphasizing the value proposition of Cyberint’s offerings.
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Spearhead internal process enhancements tailored to customer requirements.
- Gather and channel customer feedback, reinforcing their voice within Cyberint’s framework.
Reporting & Collaboration:
The Customer Success Manager will report directly to the CSM APAC leader and play a pivotal role in Cyberint’s global expansion strategy, positioning us as the premier cyber intelligence provider globally.
Requirements
- Minimum of 6 years in a customer-centric role within B2B sectors.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
- Prior experience in account management and/or commercial roles.
- Comprehensive understanding of the cybersecurity landscape.
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- Proficiency in English (Speaking, Reading, Writing) is essential; proficiency in Mandarin is considered a distinct advantage
- Bachelor’s degree in Engineering or a relevant discipline.
Join Our Team:
Be part of a dynamic team committed to redefining cybersecurity. At Cyberint, your expertise shapes the future of digital defense.
